This is a great Youtube video on how to talk to people with memory loss. It’s for family and caregivers. It’s a helpful free practical resource for an aging population. (40 minutes, but you can get a lot out of the first 20)
Even if you have good intentions, it is surprisingly easy to say something hurtful to another person. Ultimately, these scripts are shortcuts for what I think you would say if you had deep empathy and spent time getting to know the person you are speaking to. To save time, if you can find a good script writer, steal their lines. Economists speak of “money on the sidewalk”. Learning tricks that enable you to express what you actually mean to people seems like free money, speaking as a life-long awkward person.
On the other end of life, there is an Instagram account @biglittlefeelings with good tips for talking to toddlers. Here’s a video with Danny Silk on kids and and how they interpret attempts to control them.
Economist Writing Every Day 